HOW TO BUY
Shopping at Marcobergamo.com is very simple.
You just have to follow these steps:

01.

Choose the section (men, women) and the family (garment type).

02.

Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.

03.

Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. You can also add the garment to your Shopping Cart directly from the image without having to enter the product detail page. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.

04.

If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Process order."

05.

Once you’ve entered your information, check that it’s correct and click "Confirm."

06.

Choose if you want to pick up your order at one of our MarcoBergamo stores, or receive it by mail with one of the available shipping options (Standard, Express, etc.) and make sure the shipping and billing addresses are correct.

07.

Select a payment method: VISA, MasterCard, Voucher, Cash on delivery

FAQS
PAYMENTS

WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?

We offer the following methods of payment: VISA, MasterCard, Voucher, Cash on delivery

VISA

MasterCard

Voucher

Cash on delivery

WHY WAS MY CREDIT CARD DECLINED?

Your card may have been declined for one of the following reasons:

  • The card may be expired: check that your card is not past its expiry date.
  • You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
  • You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

CAN I GET AN INVOICE IN MY COMPANY'S NAME?

Yes. You just need to tick the "COMPANY" box in the personal information section and enter the tax information requested.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

Yes, the information is transmitted safely with SSL encryption. For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during e-commerce transactions.

CAN I GET A REFUND FOR THE TAX OR VAT FOR TOURISTS?

Visit one of our stores to get a refund for the tax or VAT for toursists.

WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?

It may be that what you are seeing in your account is really a reservation for the amount of the order and not the charge itself. In any case, contact your bank for more information. You can also contact our customer service department

SHIPPING

WHERE CAN I RECEIVE MY ORDER?

You can receive it at a private address (home, work or a drop point) and at a MarcoBergamo store of your choice, but never a post office box.

CAN THE DELIVERY BE MADE TO A DIFFERENT MARKET TO TO THE ONE WHERE IT WAS PURCHASED FROM?

No, the market of delivery always has to match the market of purchase.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Delivery times depend on the shipping method you select.Home returns

A courier will pick up the items you want to return from your chosen address.

The cost of the return is 39 EGP that will be deducted from the refund amount to the credit card/online voucher.

EXCEPTIONS AND SPECIAL CONDITIONS

Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:

  • Swimwear: must include the hygiene sticker or security seal.
  • Underwear: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
  • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
  • Accessories: must be returned with the original packaging intact.
  • Fragrances: must be returned in the original, sealed packaging.
  • Cosmetics: must be returned in the same packaging and in original condition.
  • Customisable items: Given that these garments are customised, it is not possible to exchange or return them. It is also not possible to cancel purchases of items in a customised colour.
  • CDs, DVDs and vinyls: these must be returned with their original packaging intact.

RETURNS

HOW LONG CAN I MAKE RETURNS?

All returns can be returned within 30 calendar days from the date of shipping

DO I HAVE TO PAY FOR RETURNS?

No, returns at MARCOPERGAMO.COM are always free.

HOW WILL MY MONEY BE REFUNDED?

Once the return is approved, you will receive the refund in the same way you used to purchase it. For home return requests, If you paid on receipt, a refund will be made in the form of an electronic payment card that is only valid for online purchase. Please note that if you request a gift when making the order, the amount will be refunded via a payment card that you will receive along with the return slip.

WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?

After the return is approved (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be reimbursed to your account within a few days.

Remember that the time needed for your account to be reimbursed always depends on your bank.

WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?

Contact our Customer Service department and we will resolve the problem as soon as possible.

marcopergamo.COM reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received

EXCHANGES & TECHNOLOGY

EXCHANGES

CAN I EXCHANGE MY ITEMS?

You can exchange them at our physical stores:
The deadline for exchanges is 30 calendar days from the delivery date.

CAN I EXCHANGE MY ITEMS AT ANY MARCOBERGAMO STORE?

Yes, as long as the store is in the same market where the purchase was made and has the section the garment comes from (man and/or woman).

TECHNOLOGY

WHICH INTERNET BROWSERS SHOULD I USE TO VIEW THE MARCOBERGAMO WEBSITE CORRECTLY?

The marcopergamo.com  site is optimized for viewing on Microsoft Internet Explorer 8 or higher, Mozilla Firefox 3.5 or higher, Google Chrome 6 or higher and Safari 5 or higher.

You can install the latest versions of each browser at the following links:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

WHAT SCREEN RESOLUTION DO I NEED?

1,024 width x 768 height or greater.

IS IT SAFE TO BUY AT MARCOPERGAMO.COM?

Yes. You can shop with peace of mind because we go to great lengths to ensure the security of your purchases and your information.

GIFT RECEIPT

WHAT IS A GIFT RECEIPT?

It is a receipt included in the orders you ship to other people as gifts that does not show the amount of the purchase. It is fully valid for exchanges and returns.

You can select it from the shopping cart.

HOW CAN I PLACE AN ORDER AND RECEIVE A GIFT RECEIPT?

You can request a gift receipt by checking this option in the shopping cart, as long as you have not begun to process the order.

Keep in mind that the order will only include the gift receipt and not a copy for the buyer.

CAN I REQUEST A GIFT RECEIPT AFTER FINALISING AN ORDER?

No, you can only get a gift receipt if you request it before processing the order.

CAN I EXCHANGE AN ITEM I’VE RECEIVED AS A GIFT?

You can exchange it for the same item in another size or colour at any MarcoBergamo store in the market where the original item was purchased.

HOW CAN I REQUEST A HOME PICKUP OF AN ITEM I RECEIVED AS A GIFT?

You will have to contact our customer service department so we can organise a home pick-up. Remember that you can also go to any MarcoBergamo store in the market the item was purchased.

CONTACT US // CUSTOMER SERVICE

HOW CAN I CONTACT MARCOBERGAMO CUSTOMER SERVICE?

You can contact us with any questions related to online sales through the following channels:

  • Through our chat service via the following link: ONLINE
  • Through our contact form

HOW CAN I FILE AN ONLINE COMPLAINT?

First contact our Customer Service department so we can try to help you with whatever you need.

Finally, if you wish you can file an official complaint form.

HOW CAN I FILE A COMPLAINT ABOUT A STORE?

You can write to us using the "Stores and company" online form, which you'll find in the menu at the bottom our website.

HOW CAN I SUGGEST IMPROVEMENTS?

You can send us your suggestions using the contact form, which you'll find in the menu at the bottom our website. We would be happy to receive your comments!

ITEM AVAILABILITY

HOW CAN I FIND OUT IF AN ITEM IS AVAILABLE?

To find out if an item is available on the online store simple enter the reference number into the search engine on our website.

WHAT IF I DON'T HAVE THE REFERENCE NUMBER?

We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.

We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.

If ultimately you are not able to locate the reference number we invite you to send us a photo by e-mail so that the corresponding department can make the necessary verifications to answer your question.

HOW CAN I USE THE SCAN FEATURE ON THE APP?

Simply open the application and scan the tag of a MarcoBergamo item. You will be directed to the page on MARCOPERGAMO.COM where you can purchase the product.

ARE ITEMS FROM PAST SEASONS AVAILABLE?

No, only items from the current season are available.

WHERE CAN I FIND A SIZE GUIDE?

On product pages you can find a size guide to the right of each photo. We encourage you to check our "Size Guide" section If you are nevertheless still having doubts, contact our Customer Service department.

HOW CAN I FIND OUT THE LENGTH OF A PAIR OF TROUSERS?

All our trousers have more or less the same length. For men they are designed for 1.85 metres in height and for women 1.72 metres.

I WOULD LIKE MORE INFORMATION ABOUT COMPOSITION AND CARE TIPS FOR AN ITEM.

No problem! You can contact our Customer Service department and tell us the reference number.

DISCOUNTS AND PROMOTIONAL CODES

HOW CAN I USE A DISCOUNT CODE?

Discount codes are entered just before completing payment and finalising the order.

When you are at the payment stage, enter the code we sent you in the "Promotional code" field during step "3.Payment" and click Accept. You will then be able to see the discount reflected in the final purchase amount.

Don't forget that promotional codes have expiry dates, they may not be combined with other offers and they are valid exclusively for one use on the online store.

IF I HAVE A CODE, IS THE DISCOUNT APPLIED AUTOMATICALLY?

Once you enter the code in the field "Promotional code" and click on Accept, you will see the discount reflected in the final purchase amount.

HOW CAN I FIND OUT WHEN THE NEXT PROMOTION ON MARCOPERGAMO.COM WILL BE?

We announce our promotions on the home page of our website and through social media, newsletters and push messages on our App.

CAN I EXCHANGE AN ITEM THAT I BOUGHT DURING A PROMOTION?

You may exchange items purchased during promotions at any physical MarcoBergamo store as long as they are available.

If the items are sold out at your nearest store and you decide to make a new online purchase, the price will be as shown on our website on that day.

MODIFICATIONS TO INFORMATION AND ORDERS

HOW CAN I MODIFY MY ACCOUNT LOGIN INFORMATION?

To change your login information you have to first log in to your account. In the section "Login details" you can change the password and email address linked to your user account.

HOW CAN I MODIFY THE DEFAULT DELIVERY ADDRESS ON MY ACCOUNT?

You have to first log in to your account, then in the "Address book" section you can add new addresses or change or delete existing ones.

You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases.

CAN I MODIFY THE DELIVERY METHOD OR STORE FOR MY ORDER?

It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.

CAN I ADD, DELETE OR CHANGE ITEMS IN A COMPLETED ORDER?

It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.

WHAT DO I DO IF MY ACCOUNT IS DISABLED?

Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department.